Pop Usa Online
321 East 12th Street, Los Angeles, CA 90015
(213) 746-7037
FAQ
We stand behind everything we sell. If you are not satisfied with your PopUSAonline.com purchase, you can return it for
a replacement item within 7 Days of purchase.PopUSAonline.com guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents, All return shipping cost must to be covered and paid for by Buyer/Customers, Any exchanges will be applied 10 days AFTER we received and inspected the product/s at our warehouse
Payment and Shipping
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. popusa.com is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
· Include a copy of your proof of purchase.
· Ship your package with a carrier that can provide tracking and insurance.
For USPS, use this address:
PopUSAonline.com Returns Dept.
321 East 12th Street, Los Angeles, CA 90015
(213) 746-7037
For UPS or FedEx, use this address:
PopUSAonline.com Returns Dept.
321 East 12th Street, Los Angeles, CA 90015
(213) 746-7037
eturns and Exchanges by Mail
EXCHANGES
For the best service and selection, please order your replacement items online or call 1.213.746.7037 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call Customer Service at 1.213.746.7037 for assistance returning oversized items, other unusual merchandise.
GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
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You can exchange purchases from PopUSAonline.com by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone, or our retail locations, You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all exchanges.
Items cannot be used for an exchange. If you send merchandise that is used to the Popusa.Com Department, it will be returned at your expense.
PopUSAonline.com items go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will give you credit for the purchased amount.